Return & Refund Policy

At Gadget Vaia, your satisfaction is our priority. If you are not fully happy with your purchase, we’re here to help. Please review our return policy carefully before making a request.

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1. Eligibility for Returns

You can request a return or replacement if:

• The product you received is damaged or defective.

• You received the wrong product, model, or color.

• You placed an order that was later found to be out of stock.

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2. Return Conditions

To qualify for a return:

• Notify us within 48 hours of receiving your product.

• The product must be unused, unopened, and in its original packaging.

• You must provide a valid proof of purchase (such as your order number or receipt).

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3. Non-Returnable Items

We cannot accept returns in the following cases:

• Items without original packaging or missing accessories.

• Products with physical damage or signs of misuse after delivery.

• Products with broken seals or that have been used.

• Custom orders or items marked as final sale.

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4. Return Shipping

If a return is due to our mistake (wrong or defective product), we will cover the return shipping cost.
If the return is for any other reason, the customer must pay the shipping cost.

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5. Refund Processing

Once we receive and inspect your returned item, we’ll notify you of the result.
If your return is approved, your refund will be processed using your original payment method within 7–14 working days.

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6. Contact Information

For return or refund requests, please contact us:
Email: gadgetvaia2022@gmail.com
WhatsApp: https://wa.me/+8801685531896
Phone: 01685531896
Address: Dhanmondi, Dhaka, Bangladesh

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We value your trust in Gadget Vaia and are committed to making your shopping experience safe, fair, and reliable.